The online troubleshoot states that there is no problem in my area (I know this to be false), the siding of my house could be blocking signals (really? never had an issue til recently), or (best yet) the windows of my house could be blocking the signal. For a day and a half now I have virtually had no internet service and most calls drop constantly.
Um, brand new iphone for a used one? Again, my android tablet was having same issue.
The third IT began to say it was my phone and suggested I trade it in for a refurbished phone. The tech understood and also felt it was a tower issue.we got cut off again and I had no service for quite awhile so I had to call back later on. Now during all of this my Android device on my plan was getting the same messages. Well, we ran the same tests and solutions but this time I was told that they were being told to suggest we get the home internet to see if that fixed the problem. BTW call dropped several times during this and she called me right back fully understanding my frustration. Next IT confirmed my area was reporting very poor service from all data and plan users in the area. Well, things got better for a week or so and then it started up again with several days of virtually nothing but dropped calls and no service. He also mentioned that with my plan that I should NEVER be without a signal, hence the tower signal info. I called IT and the tech ran diagnostics, had me do a few things and said he thought the signal in the nearby tower needed to be checked. Then I started having a ton of dropped calls along with it. Suddenly I started getting "no service" while on internet on my phone. Got an Iphone 13 mini last December and everything worked fine until Verizon brought the 5G Home service to my area (along with all the ads and emails to get it for just a few dollars more with my plan -the importance of this tidbit will come later). Three calls with Tech Support and no solution. If someone could help me with this because I am beyond frustrated with Verizon right now.
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